By David Hachmeister, Owner, Care & Comfort at Home for Seniors and Veterans
When we here at Care & Comfort at Home talk to people during an initial inquiry for services, we often encounter one picture painted during that talk, and then discover another, different picture when we perform an assessment of the client’s needs.
Knowing your true needs allows us to give
the very best care
Frequently, we see yet another picture when we actually start care. All of this is very normal. People forget to mention things that have become so obvious to them they don’t see them as worthy of mention. Other times, people can be afraid of mentioning some needs, in fear that doing so might somehow “disqualify” the loved one from care or perhaps might bring about unwarranted “judgment.”
Unfortunately, these unmentioned needs and wants don’t allow us to give you the best care.
Candor and honesty are key to receiving good care
In light of this — we need your complete candor. We use our assessments simply as a way to learn more about our potential clients and their family, including all the dynamics that make up their care needs. The more we know, the better able we are to customize the care to meet our clients’ needs.
Don’t feel ashamed or embarrassed about the information you share. All families have quirks and issues. We know this, and we keep your all your information, including your needs and wants, confidential within our office.
If something changes — let us know
Another important component when assessing our clients’ needs and wants is that those things can change over time. Care needs can grow or recede. The Caregiver who was great in the beginning might not be right later, depending on the evolving needs. Sometimes, schedules and Caregivers need to be changed. So when that time comes, please just let us know. We are very accustomed to managing transitions of all kinds — even the more awkward ones. A conversation with our managers can save you from anxiety and having many nights of lost sleep.
We can help, but only as much as you will allow us to.
To learn more about how we can help, call 630-333-9262 if you are in the Chicago area, 720-788-0611 if you are in the Denver area, and for both locations, contact us online by clicking HERE!